FAQ

In our efforts to reduce carbon footprint and to support the government's and bank’s sustainability initiatives, we strongly encourage customers to play their part by opting for fit-for-gifting notes, which is more environmentally-friendly.

The branches with the ATMs to dispense RM10 notes are:

Yes, you can still walk into any UOB branch to exchange for the fit-for-giving notes without prior online reservation.

We encourage you to make an online reservation for the fit-for-gifting notes during the CNY period ensure that those who have made prior online reservations are able to get their hands on the limited supply of fit-for-gifting notes during the festive period, and also help to control crowds at branches.

In addition, we have more ATMs available for withdrawal of fit-for-gifting RM10 notes. Please click here for the location of these machines.

No, this online reservation and physical exchange of the fit-for-gifting notes is only available to UOB customers, and on a first-come, first-served basis.

In line with the government and bank’s sustainability initiatives, UOB branch may not have new notes for exchange regardless booking were made online or customer opt to walk into the branch.

Customers can access our new or fit-for-gifting notes reservation form by clicking at the Lunar New Year banner after logging on to their UOB Personal Internet Banking, or the UOB TMRW app. Please be guided by the following steps before confirming the reservation:

• Step 1: Key in Name, mobile number used to register for Personal Internet Banking, and email address
• Step 2: Select preferred package bundle
• Step 3: Select preferred branch, date and time of appointment

There will be a confirmation page shown and an email will be sent to you upon successful submission. Our UOB staff will contact you between 2-4 days before the appointment date to confirm your reservation.

The Online Reservation are based on a first-come, first-served basis at a list of participating branch. If you cannot find your preferred branch, date and/or time slot from the listing, it is likely that all the reservation slots for that branch have been taken up. You may wish to try another branch, date and/or time slot that may still be available.

List of participating branch for Online Reservation:

Kuala Lumpur and Selangor

Penang

Kedah

Johor

No, amendments cannot be made once the reservation order has been submitted and confirmed. Kindly ensure that all your details on the form are correct before submitting the request.

The bundle available for the fit-for-gifting notes via online reservations are:

The online reservation window period for fit-for-gifting notes opens from 8 January to 22 January 2025. Appointment slots for notes collection are available from 15 January to 27 January 2025.

Please note that reservations are on a first-come, first served basis, and subject to availability.

No, customers can only collect the notes that they have reserved at their pre-selected branch and reservation date and time slot. Should customers be unable to make it, the Bank reserves the right to release the fit-for-gifting notes to other walk-in customers in need.

Please note that collection must be done in person with your NRIC or passport, and customer’s UOB Debit Card for verification purposes. The exchange will be debited from customer's UOB Current or Savings account with the Bank on the date of collection.

No, we seek your kind understanding that collection must be done in person with NRIC or passport for verification purposes. Should customers be unable to make it in person, the Bank reserves the right to release the fit-for-gifting notes to other walk-in customers in need.

Customers need to show the proof of online reservation to get a Priority Service Ticket to speed track your notes collection.

Should customers missed the time slot allocated, the Bank reserves the right to release the fit-for-gifting notes to other walk-in customers in need. Customer will need to get a general queue ticket for the notes exchange.

If you would like to exchange more than the reserved bundle, you are require to get a general queue ticket at the branch service counter. 

In view of rising incidences of scams, we urge customers to be on high alert and to take note of the following:

• Please access the online notes reservation form only via UOB's official website https://forms.uob.com.my/eservices/online-branch/lny/pre-notes-reservation.html
• Notes collection will only be made at the branch by debiting the exchange amount from customer’s UOB Current or Saving Account.
• Do not disclose your internet banking User ID, PIN and One-Time Password (OTP) to anyone. The Bank will not request for your PIN, password or OTP.

Customers may call our 24-hour UOB Contact Centre at 03-26128 121, if unsure.